No Refunds, Returns, or Exchanges Accepted.

To ensure that your package is delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and properly insert spaces. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us immediately. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

If your tracking information states that your package was delivered and you have not received it, you must resolve this issue with the United States Postal Service. SOARIMA.COM DOES NOT hold responsibility for packages lost in the mail or packages that state they have been DELIVERED.

Order processing can sometimes go over time due to unexpected delays. Orders can take up to 7 business days to be processed before they’re shipped. You will receive your order within 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed.  Please allow 7 business days (not including holidays) to process your order before shipping. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country. SOARIMA.COM is not responsible for customs charges for international orders.

Placing an order with SOARIMA.COM means you agree to the above policies.